Create a Support-ZIP-file when asking support

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Create a Support-ZIP-file when asking support

When asking us support on AADS Terminal Server, please mail us the Support-ZIP-file. This ZIP-file will be placed on your desktop, and it will contain all the information we need to analyse the problem.
Important: when creating a Support-ZIP-file, be sure to login on the AADS Terminal Server as an Administrator. Otherwise information might not show up in the logfile.

Setup program

In case the installation goes wrong, the last Setup-screen will be as follows:

Use the ZIP-button for creating the Support-ZIP-file.

Maintenance Control

If AADS Terminal Server is installed on your system, but there is some kind of issue and you need support,
you can use the Maintenance tool for creating the Support-ZIP-file:

 


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